EI at Work: Building Self-Awareness & Empathy

The small, everyday moments are mostly emotional ones — a piece of feedback that lands badly, a conversation that tightens, a colleague who suddenly goes quiet.

Emotional intelligence is what lets you notice those moments as they happen and respond to them well. This session is a practical look at how to build that awareness — in yourself, and toward the people you work with.

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About the session

Duration: 41 minutes

Audience: Anyone who wants to improve collaboration and communication, whether you manage people or work alongside them

Summary: We start with the foundation — self-awareness — because noticing your own state is what everything else builds on. From there we look at self-regulation, staying composed when it counts, and empathy, understanding where someone else is coming from and getting it right. Along the way: practical techniques for managing your emotions in the moment, and for listening in a way that makes people feel heard.

After the session, you’ll be able to:

• Notice what you're feeling in a charged moment before it shapes what you say next.

• Stay steady when a conversation starts to heat up

• Hear what a colleague means underneath what they say, and listen in a way they can feel.

• Read the emotional temperature of a room, and adjust how you show up to meet it.